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Customer Questions and Answers for Panel-Control (Blk) by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM17869194
Manufacturer Part Number: W10757838

Color: Black

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Questions & Answers

For Whirlpool Panel-Control (Blk) (Part Number: OEM17869194)

Bill for Model Number KUDS25SHWH1

I ordered part # W10757838 which appears to be identical to the broken part, except it is black instead of white. I swapped out the part and tested it and it solves the problem I had. However, the new part will not slip back into place when I try to remount it. The four plastic poles on the top of the panel that the screws will go into are about 1/8 - 1/4 in above the holes in the frame that they need to go into. Do a have a defective part or Is there a trick to getting them to aligned? Thanks!

1 Answer

Bill, when installing the control panel W10757838, the front panel would need to be removed as it has tabs that would prevent the control panel from being able to sit down fully. The front panel would be installed after the user control has been set so that the tabs can slide up into the user control.

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1 Answer

Chuck, You probably have a short in the membrane which is part of the console. You will need to replace the console assembly to fix this issue. W10757838

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Chuck for Model Number Kithchenaid KUDS25SHBS Dishwasher

Cancel light blinks and then sometimes the Child Lock blinks. I have unplugged and tried to do a cold reset. No luck. The dishwasher pump will start and run, go off, start again, go off, start again, etc. If I press and hold the Cancel button it will stop for a bit then start again. I tried the diagnostic by pushing the Super Scrub and Energy Save Dry buttons in the sequencing described in the tech documents inside the machine. No change. I replaced the soap dispenser a few years ago and the new one didn't use the sensor wire for the rinse aid level, if that makes any difference.

1 Answer

Chuck, The rinse aid wire not being connected would not cause this issue. This would most likely be caused by a keypad that has a stuck key and would need to replace the control panel.

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Kayden for Model Number KUDS255HBS1

I have the problem of the child lock blinking all the time as well. Once in a while I it will go off. I was able to use the dishwasher for a short time...but now it has 2 inches of water in the bottom and I need to get it out! I am sure it is the control panel..based on all the other queries and answers. My question is if I purchase the replacement panel...does that have the motherboard in it and is it relatively easy to replace if you have some understanding of how things work? Would there be any instructions with it to install...or should I call an appliance expert?

1 Answer

Kayden, The control panel does not come with the control board. To replace you would remove the inner door panel and the control board is part number WP8530929.

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1 Answer

Carol, Yes the control board WP8530929 and control panel W10757838 are two different components. First make sure you've turned the "child Lock" option off " To turn off the Child Lock Press and hold ENERGY SAVER DRY for 4 seconds. The light turns off." If the child lock option doesn't reset to off and the light doesn't go out, then replace the control panel/keypad assembly W10757838. The manufacturer has discontinued the biscuit colored control panel, the replacement panel will be black in color. The part is in stock and available at this time. Thanks

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1 Answer

Hello El. No, the part needed 9744116 has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part.

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1 Answer

Mike, If the lights for the other cycles are not lighting up then the issue will most likely be caused by a faulty control panel which is part number W10757838.

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1 Answer

Dan, Yes the latch assembly can be repaired. First check and make sure the control panel isn't cracked or flexing. One or more of the following parts may be needed WP9743903 handle, WP3380655 Latch lever, WP9743573 spring. The latch link 9743572 is metal and shouldn't be needed, you won't really know what parts are needed until you remove the control panel and visually check the damaged parts.

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1 Answer

Hello Don. Based on the information you provided, it does sound like the control panel is bad on the unit. If you replace the panel and the issue continues, the manufacturer suggest replacing the board next.

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