Customer Questions and Answers for Detergent Cup Lid by Whirlpool

Bob, If the dispenser door is opening, no, a new dispenser will not solve the issue. You'll need to check and make sure the dishwasher fills properly, Water should touch the bottom of the heater element if the dishwasher is filling properly. The water temperature in the bottom of the tub should be at least 120 dgrs.F. Then check the spray arms to make sure there isn't any debris or deposits blocking the openings in the spray arms. Check and make sure there is nothing large on the bottom of the tub, or in the front of the racks that may block or redirect the water away from the detergent dispenser.

Don, The most likely cause for the dispenser door to not close when the soap is put in would be a either a wax motor that is bad or the spring for the latch has come loose.

Hello Bob. Yes, you need the spring for the door to open properly. WPW10116816 is the spring.

Hello John. You will need to access the inner panel on the unit and check for broke parts. If there is no broke parts, you will need to check and see if the wax motor WP902899 is bad on the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Rick, Wouldn't expect the detergent cup lid to be the issue. but you may want to check and make sure there is no residual detergent or rinse agent accumulated around the latch grommet WP99001553 and latch WP99001291, any residue could delay the latch release. If all's OK, you'll need to verify 120 VAC from the timer to the wax motor, approximately 2 minutes into the main wash cycle. If the voltage is present, then there's a mechanical failure in the dispenser. If the voltage isn't present, the issue is in the wiring or the timer

Hello RS. The part you are needing 99001654 has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part.

Hello Patti, It is possible that the seal on the dispenser cover could keep door from opening but usually not likely. The unit will open the dispenser door at the beginning of the main wash cycle. If you put on normal it would fill and wash 2 times and on the 3rd fill is when the door is supposed to open. You can check voltage to the dispenser to see if it is getting proper power to allow door to open. If proper power is at dispenser then you would need to replace the dispenser assembly. You would check between white/orange and gray wires on the dispenser for 120vac. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Peter, There are quite a few configurations in the dishwasher dispensers. Without a model number all I can do is advise to check the dispenser mechanism for voltage when it should open in the wash cycle. If voltage is there, replace the mechanism, (motor, wax motor, solenoid, etc...), and if there is no voltage, change the timer or control board. If you could re-post with a model number we can be more specific in the diagnosis, right down to the terminals and wire colors you need to check.

Leo, you're right on the ball, Yes you will need to use a small blade screw driver to remove the two(2) lid hinge pins, Use the screwdriver to "slide" the pins towards the center of the door until they "clear" the door liner pin openings. Be careful, don't loose the the lid spring and remember the orientation, so the lid will "pop" open after the repair is complete. Good Luck and Thanks

Hello Stan, the lid WP99002354 will come with just the lid. If you need the the pins and springs they will have to be ordered separate. The spring is part number WPY912547, the short hinge that is used on the spring end is WPY912679 and the long hinge is WP6-912678. Hope this helps!