Customer Questions and Answers for Neutral Asy Pack by Whirlpool

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Manufacturer Part

Neutral Asy Pack

4.89 (64)

By: Whirlpool

Part Number: OEM20512728

Manufacturer Part Number: 388253A

The Neutral Drain Kit is an OEM part for Whirlpool washing machines. This kit facilitates the neutral drain function, which allows the washer to drain water without spinning the tub, ensuring efficient water removal before the spin cycle begins.

Causes of a bad neutral drain kit can include wear and tear over time, mechanical failure of the components, or damage due to improper installation or handling. A faulty neutral drain kit can lead to draining issues, affecting the overall performance of the washing machine.

Symptoms of a bad neutral drain kit include:

Washer not draining properly
Extended or incomplete drain cycles
Water remaining in the tub after the drain cycle

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

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Questions & Answers

For Whirlpool Neutral Asy Pack (Part Number: OEM20512728)

Sam April 08, 2022 for Model Number Mvwc300vw1

Just replaced some much needed agitator parts. but I think the issue is the gearcase. The transmission gear locks up clockwise for agitator and turns freely the opposite way, can a simple rebuild kit fix this type of problem?

1 Answer

Hello Sam, You will first need to verify nothing is in the drain pump or between the tubs. You will then need to check the brake and clutch assemblies for any damaged parts. This would need to precede the gearcase replacement since they could cause what might appear to be a gearcase issue.

Greg June 13, 2020 for Model Number lxr6432jq0

Item #388253a does not show the main gear in the package. I have found this item form other vendors under the same number and the gear is included. Is this just a typo?

1 Answer

Gregg, Check the pictures under the main part for the contents of the package.

Bob April 28, 2019 for Model Number 110.22902100

I replaced the neutral drain kit in my Kenmore with Whirlpool Washer Neutral Drain Kit with WP388253 old gear was striped now it tries to agitate in spin cycle.? any ideas

1 Answer

Bob, It sounds like you may have gotten the neutral drain installed wrong and will want to double check installation. If everything is together properly then this would be a gearcase issue.

Michael January 01, 2019

whirlpool ultimate care 11 LSQ85433 leaks at Neutral Drain Transmission especially on heavy loads Do I need to replace the neutral drain transmission unit or is there a seal rebuild kit that is likely the fix? Are there other parts worth replacing when in there? Thanks, Mike

1 Answer

Michael. You would need to replace the entire transmission,if it is leaking oil from around the shaft seal, part number is 3360629

Brigitte July 22, 2018

Whirlpool clothing washer, 31 yrs old: M# SAWS800JQ1 two questions ... 1) the spin at high revolution seems to have more wobble than before. what should I look for as the issue?? 2) just noticed a few Tbsp of water that leaked from underneath during the drain, spin cycle. what should I look to replace for that concern? new machines are stupid expensive and are getting less than stellar reviews, so may be far smarter to fix this old reliable beast. your suggestions are welcome.

1 Answer

Brigitte, check the drain pump to make sure there is not a leak around the shaft bearing, check the center post to see if the leak is coming from the gasket, You may be having a problem with the suspension pads that are worn out and causing a rough spin. Your washer is well made but is showing signs of wear, it will require a lot of work to get it back in shape.

Val Z April 23, 2018 for Model Number 110.26912691

My machine is making a loud noise once it begins the spin cycle. Also, it begins spinning before the water has actually drained. Based on all the research I've seen on the internet, the Transmission (Gearbox) #3360629 is bad. I know I can purchase one for $100.00+, however, I also see various Neutral Drain repair kits #388253 for way cheaper cost. Fixing things like this are fun and fairly easy for me, especially when I can save $100.00 or more. Question 1. Why is it that most sites don't seem to sell these Neutral Drain Kits? They only seem to sell the full transmissions. Question 2. What Neutral Drain kit part # would my Sears Kenmore Series 90 Model number 110.26912691 require? Thanks, Val

1 Answer

Val, For this issue it could be the neutral drain that is faulty but you would want to open the transmission to check for other broken parts that could be causing this issue.

Eric November 17, 2017 for Model Number Kenmore 110.20912991

Odd noise during spin cycle, seems to become more pronounced as more water leaves the tub. Possibly due to higher RPM's? The noise sounds like someone trying to start their car, but it never does start. I posted a youtube of the noise. https://www.youtube.com/watch?v=_H6422PA2HA I have received advice that the transmission seems to be going bad. Would you agree, and would the neutral drain kit 388253 solve this? Thanks.

1 Answer

Hello Eric. It almost sounds like something is in the pump. I would remove the pump from the motor and check to see if something is rubbing against the impeller in it. Thank you.

Tom November 03, 2016 for Model Number LSQ9659LWO

This unit stopped spinning, I replaced the clutch assy, did not help it, it acted like it was locked up, so I took the neutral drive transmission apart and check the gears in it. everything looked ok, but I moved the connecting rack, and don't know if I have got everything lined up right. I put it back together and it still would not spin, but with some help tipping it back we noticed the direct drive coupler was bad, so ordered a new one put it on . when I turned it on and it started to spin so I shut it down and when I tried it again it just hums. like it is locked up again. does it have to be hooked up to water supply to work properly.

1 Answer

Hello Tom. No, but the humming could have been the valve trying to bring in water. If not, Here is a link to our Repair Forum, this is a free service to our customers. Use this link to access the repair for your question. http://forum.appliancepartspros.com/washer-repair/3265-replacing-direct-drive-washer-brake-shoes.html

John F October 24, 2016 for Model Number SE1000

When the washer stops the agitation cycle and goes into the spin cycle, the washer begins spinning and draining at he same time. This has caused us to reduce our load size because the motor seems to be straining more and more And is progressively getting worse. Heard something a neutral switch or arm could be the problem. How hard is this to repair? Am concerned it may be a transmission problem as well. Sure would hate to lose this washer. Best and most dependable I ever had.

1 Answer

John, If the washer is having a hard time getting up to speed then this would be more likely an issue with the motor on the unit.

Dale April 04, 2016 for Model Number 110.23832100

After tearing the machine down and getting the gearcase opened up. The nylon gear is stripped. Is it possible to order a rebuild kit for my model

1 Answer

Hello Dale. 388253A is the rebuild kit for the unit.

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Customer Questions and Answers for Neutral Asy Pack by Whirlpool

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