Jessica B Riverview , MI November 13, 2019 Appliance: Whirlpool Washer WTW4800XQ2 Whirlpool washer model number wtw4800xq2 went off balance banging and bouncing around all of the time After looking up the model number of my washing machine on AppliancePartsPros.com I ordered the suspension rod kit, two sets of tub centering springs (one spring per corner), a Ring-Tub (mine was breaking apart due to banging around) and a spare suspension bearing kit in case I need it later. I spoke to a very helpful customer service rep on the phone just before placing my order. They have customer service representatives answering the phone late at night. I was surprised. All of my parts were shipped out super fast as advertised. There was a problem with FedEx not delivering some of them, yet tracking showing the delivery as complete. That was entirely the fault of FedEx. When I contacted AppliancePartsPros.com about it they were very kind and quickly and completely resolved the issue. I received my parts yesterday and completely fixed my washing machine today. The videos on this website were very helpful. I also looked at a few on YouTube. I felt ready to tackle the job even though I had never fixed a washing machine before. I am not new to fixing things though. In this house, Mama fixes things and the kid's help. We took about an hour and a half to unplug, turn off the water to it, detach the hoses, replace all of those parts, reattach the hoses, plug it back in, turn the water to it back on, then level the washer in my cramped laundry space. I also cleaned inside the washer while it was opened up. While fixing it we discovered that the machine had been completely missing tub centering springs. That, combined with worn-out springs on the original suspension rods and broken suspension bearings was causing all of the problems with the balance of the washer tub. I am very happy I found this company and took a chance of placing the order. My washer is running so quietly and staying put now. AppliancePartsPros.com deserves a good reputation. I also took the time to leave a good review with my local BBB because I am so impressed with their excellent customer service. Read More... 265 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Screwdrivers
James R Ridge , MD November 22, 2014 Shaking & off balance Replaced suspension --has worked well so far-- Read More... 83 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Pliers, Screwdrivers
Patrick C New Smyrna Beach , FL August 26, 2017 Appliance: Maytag Washer MVWC200XW2 Washer shaking when in spin cycle Replaced suspension rod kit. Read More... 11 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Nut Drivers, Pliers
Perry M Temecula , CA January 25, 2019 Appliance: Model C23920280 The inner tub became hugely unbalanced could not run at all without washer dancing out of place I order the Suspension rod kit and following instructional video (watch a couple times). Replaced tub center springs also. This took me less than 1 hour to complete. Works fine now no vibration or noise. Thank You, AppliancePartsPros.com Perry Mansell Read More... 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Nut Drivers, Pliers, Screwdrivers, Socket Set
Heather M Massillon , OH December 01, 2018 My top load washer drum dropped I bought the suspension kit. It wasn't necessary to buy the extra bushings bicaise they came with the springs. I watched the appliance pro video on how to disassemble & reassemble the rods & bushings, very helpful! However, I did need a little help once I came to connecting the bushings to the springs because of how much tension they had & it was difficult for just me trying to hold up the inside while connecting. Read More... 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Adjustable Wrench, Nut Drivers, Screwdrivers