Customer Questions and Answers for Suspension Spring by Whirlpool

Jimmy, the tub should be easy to move in any direction, it should not make any noise or be stiff or hard to move. Of course you need to do the basic installation checks, solid floor, washer level or slightly higher in the front, leveling legs locked in place. Remove the front panel and check that the damper pads 203956 are not worn out or sticking out from under the damper 203725, or a heavy gray colored powder on the base of the washer. This would all indicate the damper and or pads are worn, and causing the tub to shift and go off balance.