Customer Questions and Answers for Solenoid by Whirlpool

Hello Steven, If you recently replaced the water filter, you will want to purge the lines. Push in on lever for 5 seconds and release for 5 seconds. You want to do this and remove 3 gallons of water through the door this way. If that does not resolve then you may have a seeping water valve WP67006531 in which it is allowing water to seep through even though it is not calling for water.

Hello Kevin, You either need to bleed the air out of the system, or the water valve 12002193 isn't sealing completely when it should be closed. If you have recently changed the water filter, you need to dispense and throw away about two gallons of water to purge the air from the system.

Jerry, No the ice door solenoid is not the issue. You do need to remove the bin and check the auger motor WP67003226 and drive yoke WP10114901 and nut for loose. The auger motor is a reversible motor and should turn in both directions depending on the cubed or crushed selection. It could be a faulty dispenser control board WP67003817 but that should be you're last option, after the other components have been checked. Thanks, and Good Luck

Stephen, You're on the right track, the solenoid could be the issue. But,first check the wiring harness at the door hinge for any loose connections or damaged wires, then if the solenoid circuit checks proper, a "closed" circuit, with a multimeter. You'll need to check for 120 VAC to the solenoid from the control board WP67003817 , when you select ice and press the pad. Here's some help, disconnect power to the refrigerator, "Dispenser Facade (some models) 1. Remove drip tray by pulling it straight out from door. 2. Remove two hex screws at the bottom of facade that were hidden by drip tray. 3. Push down on facade to release retainer clips. 4. Remove facade and disconnect ten pin connector from control board. 5. Reverse procedure to reassemble. Dispenser D/C Solenoid (some models) 1. Remove dispenser facade 2. Remove dispenser water tube clip. 3. Remove water tube from assembly collar 4. Remove wires from dispenser light socket. 5. Disconnect ground wire from solenoid assembly. 6. Disconnect wires from D/C solenoid. 7. Remove screws holding D/C solenoid and ice chute assembly. 8. Remove complete assembly. 9. Rotate to backside and remove screws holding D/C solenoid to ice chute assembly. 10.Lift ice chute door to release plunger from retainer. 11. Slide D/C solenoid out of the side of ice chute assembly. 12. Reverse procedure to reassemble." Thanks

Hi Thomas. You will need to replace the control board. It is behind the fountian control. This is control board # WP67006995. Thank you.

Krelin, First check the dispenser wiring harness at the freezer door hinge, make sure there aren't any loose connections or damaged wires. You should also check the auger motor circuit and voltage on the two wires to the motor, when you press the dispenser button. Good Luck.

No, the water valve is what your looking for. Here is the part number for you.WP67005154